Terms of Service

These Terms of Service form an agreement between Requotable(“Requotable”, “we”, “us”) and the business that uses the service (“you”, “the Contractor”). They take effect when you first give us data to work with or accept them in writing, whichever is earlier.

Two other documents form part of this agreement: our Privacy Policy and our Data Processing Agreement. Where the DPA and these terms conflict on the handling of personal information, the DPA governs.

Requotable is sold to businesses. It is not offered to consumers, and the consumer-protection statutes that apply to consumer contracts are not intended to be engaged by it.

You give us a list of quotes you wrote that never turned into jobs. For each person on that list, Requotable composes and sends a follow-up message — by email, or by SMS where you have that channel enabled — referencing the project they were quoted for and roughly when. Replies come back to us, we generate a response, and any conversation that turns into real interest is surfaced to you so you can take it from there.

Messages are drafted by an AI model and sent from an address or number associated with your business. By default the service runs in supervised mode: drafts wait for approval before they go out. Fully automatic sending is enabled only when you ask for it.

Onboarding is done by us, by hand. There is no self-service sign-up, and nothing sends until we have set your account up with you.

We give you a portal login where you can see the state of your pipeline: who has been reached, who replied, who is interested, and what was said.

Your first campaign is free. It covers one pass through your existing backlog of unsold quotes — the quotes you had already written before you started with us. This section defines exactly what that includes and exactly when it ends, so there is nothing to argue about later.

What the free campaign includes

• One backlog list. A single set of unsold quotes, supplied by you at onboarding, all dated on or before the date your account is created. If you want to supply it as more than one file, that is fine — it is still one backlog, agreed with us up front, not an open allowance to keep adding.
• One opening message to each eligible contact on that list.
• The full automated conversation that follows from any reply to those openings, for as long as the free campaign is running.
• Your portal access for the duration.

Who counts as eligible

A contact on your backlog list is eligible if all of these are true: they have a usable email address or phone number for the channel you are using; their quote date is within the 180-day consent window described in section 6; they are not on our suppression list; and their address has not previously hard-bounced. Contacts that are not eligible are skipped. Skipping them does not extend the free campaign, and does not entitle you to a replacement.

What the free campaign does not include

• Any contact added after the backlog list is agreed, including quotes you write while the campaign is running.
• A second pass, re-send, or re-run over the same list.
• Any campaign for a different business, brand, or location of yours.
• Anything after the end date above, other than the 14-day wind-down of live conversations.

One free campaign per business. Creating a second account, or presenting the same business under a different name, to obtain a second free campaign is a breach of these terms.

After the free campaign, continuing with Requotable is a monthly subscription. Ongoing service covers follow-up on new unsold quotes as you add them, continued handling of replies, and your portal access.

• Price. Rates depend on your quote volume and are quoted to you in writing before anything is charged. There is no public price list, and no charge is ever made without a rate you have agreed to.
• Cycle. Monthly, billed in advance, starting on the day you begin the paid service and recurring on that day each month.
• Currency and tax. Prices are in Canadian dollars unless stated otherwise, exclusive of applicable taxes, which are added where required.
• Price changes. We will give you at least 30 days' written notice before changing your rate. If you do not accept the new rate, cancel before it takes effect.
• Late or failed payment. If an invoice is unpaid 14 days after its due date, we may suspend sending on your account after notifying you. We will not delete your data for non-payment without giving you a chance to export it.

• You may cancel at any time, by writing to hello@requotable.ai. No notice period, no cancellation fee.
• Cancellation takes effect at the end of the month you have already paid for. The service keeps running until then.
• Monthly fees already paid are not refunded, in whole or in part, including for a partial month. The exception: if we fail to deliver the service for a sustained period through our own fault, tell us and we will credit or refund the affected period.
• No refund on termination for breach. If we terminate your account for a breach of section 6, no refund is due.
• Your data on cancellation is handled as set out in the DPA: we will export it to you on request, then delete it.

This is the most important section in this agreement. Requotable messages people who never asked to hear from us; the only thing that makes that lawful is that they asked to hear from you. If that is not true, the whole thing is spam, and both of us are exposed.

Expressly prohibited

You must not upload, or ask us to message:

• Purchased lists — contact data bought from a broker, a lead vendor, an association, or anyone else.
• Rented or licensed lists, or contacts obtained through any shared or co-registration arrangement.
• Scraped or harvested data — addresses or numbers collected from websites, directories, marketplaces, social media, permit records, or public listings.
• Contacts belonging to another business, including a company you acquired, a franchise sibling, a partner, a former employer, or a business you have a referral relationship with. Consent given to them is not consent given to you.
• Third-party lead-generation contacts where the person inquired with a marketplace or aggregator rather than with you by name.
• Anyone who has told you to stop contacting them, or whom you have any reason to believe did not consent.
• Contacts you cannot account for — if you cannot say where a name came from, it does not go in.

Consent age

Under CASL, an unconverted quote request gives implied consent for six months from the inquiry. The software enforces this: contacts whose quote date is more than 180 days old, or whose quote date is missing entirely, are excluded from campaigns. Do not backdate, guess at, or fabricate a quote date to get a contact past that check. Doing so is a breach of this agreement and, on its own, grounds for immediate termination.

Also prohibited

• Using the service for anything other than following up on your own unsold quotes — no newsletters, promotions, cold outreach, political or charitable messaging, or recruiting.
• Instructing the AI to state something untrue: a price you did not quote, a discount you will not honour, a deadline that does not exist, an affiliation you do not have.
• Reselling, white-labelling, or providing the service to a third party without our written agreement.
• Attempting to reach data belonging to another contractor, probe the service for vulnerabilities without permission, or circumvent any sending limit, pause, or suppression.
• Anything unlawful, or anything that would breach CASL, PIPEDA, the Telecommunications Act, CRTC rules, or — if you message anyone in the United States — CAN-SPAM and the TCPA.

We do not routinely audit where your contacts came from, and we cannot: the data arrives as a spreadsheet with no provenance attached. We rely on your warranty in the DPA. That reliance is what makes the warranty meaningful.

Messages go out from your business, in your name. They are sent from an address or number identified with you, they carry your business name, mailing address and phone number in the footer, and to the person receiving them they are from you, not from Requotable.

That has consequences you should be clear on:

• You are the sender. As between us, the content of every message is your content and your responsibility, including messages drafted by the AI and sent automatically on your behalf.
• You authorise us to send. You grant Requotable the right to send electronic messages in your name for the purpose of this service, and to use your business name, mailing address and contact details in them, for as long as this agreement lasts.
• Your compliance obligations remain yours. CASL, PIPEDA, CRTC rules, and any equivalent law where your customers are, apply to you as sender. We build the controls — identification, mailing address, one-click unsubscribe, suppression, consent windows — and you must not defeat them.
• AI-generated text can be wrong. The model is instructed to use only the facts you supply and not to invent prices or promises, and we filter its output, but no such system is perfect. In supervised mode you approve each draft. If you switch to fully automatic sending, you accept that messages go out without human review, and you remain responsible for them.
• You must act on what comes back. If a customer says something in a reply that requires a real response from you — a complaint, a legal demand, a safety issue — you are responsible for handling it.

• Give us a real mailing address. Sending is blocked outright until your business mailing address is on file, because the law requires it in every commercial message. The postal_address you give us is printed in the footer of every email.
• Keep your details accurate — business name, address, phone, sending address. They appear in messages to your customers.
• Supply accurate quote data. Names, project descriptions, amounts and dates are stated to your customers as fact.
• Keep your portal login to yourself. Tell us at once if you think it has been compromised. You are responsible for what is done with it.
• Tell us about opt-outs you receive directly. If someone asks you by phone or in person to stop, pass it on so we can suppress them.

We do not guarantee any particular outcome from using Requotable. We make no promise as to the number of replies you will receive, the proportion of contacts who will respond, the number of jobs booked, the value of the work recovered, or any return on what you spend.

Results depend on your backlog, your prices, your trade, your market, how old the quotes are, and whether your customers still want the work. Any figure, example, or estimate shown on our website or discussed with you is illustrative and is not a forecast, a target, or a promise.

We also do not guarantee that any given message will be delivered. Email and SMS delivery depends on carriers, mailbox providers and spam filtering that are outside our control.

We aim to keep the service running, but we offer no uptime commitment and no service credits. The service depends on third-party providers (hosting, database, email, SMS, and an AI model), and an outage at any of them will affect us.

We may change how the service works, and may pause sending on your account or platform-wide where we believe it is necessary to prevent harm, stop a runaway process, or comply with the law. If we make a material adverse change to these terms, we will give you notice and you may cancel.

To the fullest extent the law allows:

• The service is provided as is. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or the cost of substitute services, even if advised such damages were possible.
• Our total aggregate liability arising out of or relating to this agreement is limited to the greater of (a) the fees you paid us in the three months before the event giving rise to the claim, and (b) CAD $100.

Nothing in this agreement limits liability that cannot be limited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. The limits above do not apply to your obligations under section 12 or your payment obligations.

You will defend, indemnify and hold harmless Requotable and its personnel against any claim, demand, investigation, penalty, fine, loss or expense (including reasonable legal fees) arising out of:

• your breach of section 6, including any contact uploaded without a lawful basis to be messaged;
• any complaint, regulatory action or proceeding under CASL, PIPEDA, CAN-SPAM, the TCPA or equivalent law relating to messages sent on your behalf;
• the content or accuracy of the data you supply;
• your breach of this agreement or of the law.

We will notify you promptly of any such claim, let you control the defence of it with counsel we reasonably approve, and cooperate at your expense. You may not settle in a way that imposes an obligation or admission on us without our written consent.

• By you — at any time, as set out in section 5.
• By us, on notice— for any reason, on 30 days' written notice, with a pro-rated refund of any period paid for and not delivered.
• By us, immediately — for breach of section 6, for non-payment that remains unresolved after notice, or where we are legally required to stop. No refund is due.

On termination, sending stops, portal access ends, and your data is exported to you on request and then deleted as described in the DPA. Suppression records are retained permanently — see the Privacy Policy. Sections 6, 9, 11, 12 and 14 survive termination.

• Governing law. This agreement is governed by the laws of Ontario, Canada and the federal laws of Canada that apply there. The courts of Ontario, Canada have exclusive jurisdiction, and both parties submit to them.
• Entire agreement. These terms, the Privacy Policy, the DPA, and the written rate you agreed to are the whole agreement between us on this subject, and replace anything discussed beforehand.
• Changes. We may update these terms. The effective date and changelog below are updated when we do, and we will notify you of material changes. Continuing to use the service after a change means you accept it.
• Assignment. You may not assign this agreement without our written consent. We may assign it to a successor in connection with a merger or sale of the business, on notice to you.
• Severability and waiver. If a provision is unenforceable, the rest stands. Not enforcing something once does not waive it.
• Independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship beyond our authority to send messages on your behalf.
• Notices. To us: hello@requotable.ai. To you: the email address on your account.
• Language. The parties have required that this agreement and all related documents be drawn up in English. Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.